Another Great Book Recc.
Happy Saturday! I’m drinking strawberry oat milk boba at the Tsaocaa that just opened 5 minutes north of our café in Mandarin. It’s delicious! I unfortunately don’t know what I’m listening to this week here, sounds like it might be K-pop, tried to Shazam it with no luck. This place is popping for the grand opening, the chairs the lights the whole atmosphere is very pastel and cozy, happy to have such sweet neighbors.
This week I’ve been waiting on concrete, still!
The last thing we need is landlord approval to fill in the floors. I’ve been trying to contact them since yesterday, but since not much gets done fri-sun, we’re stuck waiting until next week. We’re passing and waving goodbye to our estimated completion date, but I’m going to do my absolute best to get things finished this month!
So I’ve been back on my book game
To energize myself as I put in work hours at a part time job, I renewed my audible subscription and have now almost completed my third "café reading list" book this year, 2019’s Excellence Wins by the Ritz Carlton co-founder Horst Schulze. It’s the best book on customer service and hospitality I’ve read since Setting the Table, and it's just as interesting with lots of personal anecdotes on applying ideas to businesses of all types.
Ladies and Gentleman Serving Ladies and Gentleman
Is the motto of the Ritz Carlton that speaks to treating both your employees and guests with respect and care. I can remember the first time I visited a café that felt like it was staffed by ladies and gentleman, it was at the Lineage Coffee on E Colonial, in Orlando FL around when they first opened. They had employees who presented themselves as very collected and kind adults, which to me was revolutionary. I had only ever been to chaotic cluttered cafes ran by teens or young adults, and it inspired me to look for more places like this.
Our aesthetic at Tetherball might not be as simple and elegant, since we're going for a sporty look, but I hope that I can staff with a similar level of service. I intend to give guests a warm and sincere experience that leaves them feeling cared for, and that in return our employees feel like they've been taken care of in their position.
That's all for this week, here's hoping we bust our some serious progress by next weekend. -Elias
