You & the Customer Are on the Same Side ! Book Recc #1

 Good Morning, what's up! I'm crushing some espresso over ice, listening to Kanye's Graduation album. I'm glad it's Saturday, what a week. First a little shop update.

We settled on an architect who'll be covering the game plan. Last week our quote was 6k, by this time we've got it down to about 4k. Our contract includes a revision, so once we get back our translated 3d plans next week, we'll talk about what makes sense and what needs to change. From there I should have a good idea of what the shop will actually look like. 

This week I want to talk about people

It's been a good and a bad week for people. On Tuesday I picked up some "big drip" beans and got to talk with @904coffee, on Friday I got a super sweet care package from @valor.coffee , and later that night played poker with friends. That said it's been a stressful week at my day job, lots of getting yelled at. We file taxes and it was a tax filing deadline, go figure. 

When you're getting frustrated at a job where you help others, it's easy to feel like the people coming in the door are the enemy. like they're coming in with a problem and it's your job to solve it.

I try to remember my favorite lesson from an awesome book, "setting the table." that the customer and I are on the same side.

When people are mad at you they're normally frustrated by something out of your control, they're pissed at something that has nothing to do with you, and you don't need that burden in your life. So don't worry about it. they're coming to your business, they're going out of their way to have an interaction with you, this is an opportunity to be there for them in a positive way and even make a connection. 

This is an opportunity to help them out and be on the same team! if they're coming in to complain about something at your work, own it! Like hey did we mess up your order? cool thanks for letting us know let's make it happen. have a great day! I'll see you tomorrow and we'll be on the same side. 

Perspective is huge, and no I don't think I'm kidding myself.

Listen, some people are going to be dicks, obviously. But if you make the mental decision that you're on the same team and working towards the same goal then they're allies, not enemies. They can't take that away from you! If you're both really trying to get them to that awesome cup of coffee, and you can't make it happen for them, then no sweat. they'll find another shop and you'll feel fine.

Being on the same side means that every person walking through your door is a friend, and that's a great place to be. I hope you liked this blog, this will be one of three in a series referencing books. See ya next Saturday.

- Elias